For the purpose of processing messages, requests and their payment SC GIP SRL collects the personal data of customers, i.e. name, e-mail address and telephone number, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the European Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
We process your name, e-mail address and telephone number for communication with you in order to fulfil contractual obligations and to respond to requests/messages sent via the website.
All these data will be kept for the duration of the financial and fiscal record keeping required by the relevant legislation, but for no more than 5 years.
We do not use personal data for automated processing or profiling. We never make automatic decisions about you. We use technical means to store data securely. We do not process data for secondary purposes incompatible with the purposes for which we collected it.
We strictly respect and ensure the confidentiality of the data processed. We do not disclose data except for the fulfilment of your interests or legal obligations. Confidentiality is a core value for us.
We may also provide your personal data to other companies with whom we have a partnership relationship, but only under a confidentiality undertaking from them, guaranteeing that this data is kept secure and that the provision of this personal information is in accordance with the legislation in force, as follows: courier service providers, marketing service providers, payment/banking service providers, telemarketing or other services, provided by companies with whom we may develop joint programs to market our Goods and Services, insurers, etc..
In order to place an order, the customer shall provide the data and information requested in the online form for sending a message, placing an order or by telephone, the refusal to communicate the requested information preventing the seller to register and honor the order placed.
The owner and the operator of this website are not responsible for any errors made by customers in entering this data or for any false data provided by them. The customer is obliged to provide accurate and true data, bearing full responsibility for the incorrectness of the information provided to the seller.
Personal data will not be sold, transferred or distributed in any form to third parties or to other countries, unless requested by the competent public authorities in accordance with the provisions of Regulation (EU) 2016/679.
We advise all users of this website to take all security measures when providing personal data online and to periodically check the status and accuracy of this data. Users are directly responsible for how they protect their login data as they may bear the consequences of unauthorized use.
Your rights
According to Regulation (EU) 2016/679, you have the right to access and intervene on the personal data provided. In this regard, you have the right to obtain confirmation from us whether or not personal data concerning you are being processed and, if so, you have access to that data and to the following information:
Upon request, we will provide you with a copy of the personal data being processed. For any other copies requested, we will charge a reasonable fee based on administrative costs. If you will submit your request electronically and unless you request a physical format, the information will be provided in a commonly used electronic format (word, pdf, etc.).
Customers also have the right to rectify, modify and update the data processed. Thus, you have the right to obtain from us, without undue delay, the rectification of inaccurate personal data concerning you. Taking into account the purposes for which the data have been processed, you have the right to obtain the completion of personal data that are incomplete, including by providing an additional declaration.
You have the right to obtain from us the deletion of personal data concerning you without undue delay and we have the obligation to delete personal data without undue delay if one of the following reasons exists:
If we disclose your data to courier companies or other partners and you request deletion of your data, we will take all reasonable steps to inform the partners processing the data that you have requested deletion of any links to that data or any copies or reproductions of that personal data.
Data will not be deleted if:
If the processing of data has been restricted in the cases mentioned above, such personal data may, with the exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of substantial public interest of the European Union or the Romanian State.
If you have obtained the restriction of the processing of personal data, you will be informed by us before the restriction of processing is lifted.
You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format. You have the right to transmit this data to another controller, without hindrance from us, directly from us to another controller where technically feasible. Exercising the above right is without prejudice to your right to have your data deleted.
Any customer also has the right to object, free of charge and without any justification, to the processing of his/her personal data for direct marketing purposes.
In order to exercise all of the above-mentioned rights, you may at any time address a written request to our office in Craiova, str. Calea Bucuresti, no. 134. You also have the right to take legal action.
Your data will not be transferred to another country.
By filling in the data in the message submission forms, you, the user/buyer, expressly declare and accept that your personal data will be included in the database of www.realglass.eu and you give your express and unequivocal consent to all such personal data being stored, used and processed for the purpose of fulfilling orders placed or responding to messages and requests sent.
The buyer’s personal information may also be provided to the Public Prosecutor’s Office, the Police, the courts and other authorized bodies of the State, based on and within the limits of the legal provisions and following expressly formulated requests.
You have the right to access, intervene, rectify and carry on the data you provide us, to limit the processing we carry out and even to request the deletion of the data. Please note that interfering with the data you have provided to us may prevent the performance of the contract concluded between you and us. In that case, we will be exonerated from liability. If you are dissatisfied, you have the possibility to address and lodge a complaint against us with the National Supervisory Authority for Personal Data Processing, as well as with the competent courts.
2. COOKIES USE POLICY
Please read the following information carefully:
In order to comply with the requirements set out in the EU Directive of 26 May 2012 and the provisions of Law No 506 of 17 November 2004 on the processing of personal data and the protection of privacy in the electronic communications sector, all visitors to the website are asked for their consent before cookies are sent to their computers.
This website uses its own and third-party cookies to provide visitors with a much better browsing experience and services tailored to their needs and interests.
Cookies play an important role in facilitating access to and delivery of the many services the user enjoys on the internet, such as:
What is a cookie?
An “Internet Cookie” (also known as a “browser cookie” or “HTTP cookie” or simply “cookie“) is a small file of letters and numbers that will be stored on a user’s computer, mobile device or other equipment from which the Internet is accessed.
The cookie is installed by a web-server’s request to a browser(e.g. Internet Explorer, Chrome) and is completely “passive“(contains no software, viruses or spyware and cannot access information on the user’s hard drive).
A cookie consists of 2 parts: the name and the content or value of the cookie. Furthermore, the lifetime of a cookie is determined; technically, only the webserver that sent the cookie can access it again when a user returns to the website associated with that webserver.
Cookies themselves do not require personal information in order to be used and, in most cases, do not personally identify Internet users.
There are 2 broad categories of cookies:
What are the advantages of cookies?
A cookie contains information that links a web-browser (the user) to a specific web-server (the website). If a browser accesses that web-server again, it can read the information already stored and react accordingly. Cookies ensure a pleasant browsing experience for users and support the efforts of many websites to provide convenient services to users: e.g. online privacy preferences, site language choices, shopping carts or relevant advertising.
What is the lifetime of a cookie?
Cookies are managed by web servers. The lifetime of a cookie can vary significantly, depending on the purpose for which it is placed. Some cookies are used exclusively for a single session(session cookies) and are no longer retained once the user has left the website, and some cookies are retained and reused each time the user returns to that website(persistent cookies). However, cookies can be deleted by a user at any time via browser settings.
What are third-party cookies?
Certain sections of content on some sites may be provided through third parties/suppliers (e.g. a news box, a video or an advertisement). These third parties may also place cookies through the site and they are called “third party cookies” because they are not placed by the owner of that website. Third party providers must also comply with applicable law and the site owner’s privacy policies.
How cookies are used by a site.
A visit to a website can place cookies for:
Performance cookies
This type of cookie retains the user’s preferences on this site, so there is no need to set them each time you visit the site.
Examples: volume settings for the video player, video streaming speed supported by the browser.
Cookies for visitor analytics
Each time a user visits a site, analytics software provided by a third party generates a user analytics cookie. This cookie tells whether you have visited this site before. The browser will signal if you have this cookie, and if not, one will be generated. It allows you to track unique users who visit the site and how often they visit.
As long as the visitor is not registered on the site, this cookie cannot be used to identify individuals, they are only used for statistical purposes. If registered, it is also possible to know the details provided, such as e-mail address and username – these are subject to confidentiality, as provided for by the legislation in force on the protection of personal data.
Cookies for geotargeting
These cookies are used by software that determines which country you are from. It is completely anonymous and is only used to target content – even when the visitor is on the page in English or another language, they will receive the same ad.
Cookies for registration
When you register on a site, a cookie is generated to let you know whether you are registered or not. The servers use these cookies to show which account you are registered with and whether you have permission for a particular service. It also allows you to associate any comment posted on the site with your username. If you have not selected “keep me logged in”, this cookie will be deleted automatically when you close your browser or computer.
Other third party cookies
On some pages, third parties may set their own anonymous cookies in order to track the success of an application or to customize an application.
For example, when youshare an article using the social media button on a website, that social network will record your activity.
What kind of information is stored and accessed through cookies?
Cookies store information in a small text file that allows a website to recognise a browser. The Webserver will recognise the browser until the cookie expires or is deleted.
The cookie stores important information that enhances the web browsing experience (e.g.: language settings for a website; keeping a user logged into a webmail account; online banking security; keeping products in the shopping cart).
Why are cookies important for the Internet?
Cookies are at the heart of the efficient functioning of the Internet, helping to generate a user-friendly browsing experience tailored to each user’s preferences and interests. Refusing or disabling cookies may make some sites unusable.
Examples of important uses of cookies (which do not require a user to log in via an account):
Security and privacy issues
Cookies are NOT viruses! They use plain text formats. They are not made up of pieces of code, so they cannot be executed, nor can they self-execute. Consequently, they cannot be duplicated or replicated on other networks to run or replicate again. Since they cannot perform these functions, they cannot be considered viruses.
Cookies can still be used for negative purposes. Because they store information about users’ preferences and browsing history, both on a particular site and on several other sites, cookies can be used as a form of Spyware. Many anti-spyware products are aware of this fact and constantly mark cookies for deletion as part of anti-virus/anti-spyware deletion/scanning procedures.
Browsers generally have built-in privacy settings that provide different levels of cookie acceptance, validity period and automatic deletion after the user has visited a particular site.
Tips for safe and responsible browsing based on cookies.
How can I stop cookies?
Disabling and refusing to receive cookies may make certain sites unusable or difficult to visit and use.
It is possible to set your browser to stop accepting these cookies, or you can set your browser to accept cookies from a specific site. But, for example, if a visitor is not registered using cookies, they will not be able to leave comments.
All modern browsers offer the possibility to change cookie settings. These settings are usually found in the Options /Settings menu or in the Preferences / Favorites menu of your browser.